物流政策
**Last updated:** March 17, 2026
This Shipping Policy applies to all orders placed with **Jade East Limited** (the "Company", "we", "us", or "our") through our online store. By placing an order with us, you agree to the terms set forth below.
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1. ORDER PROCESSING TIME
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- All orders are processed within **1–2 business days** (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- During peak seasons or promotional periods, processing may take slightly longer. We will notify you of any significant delays.
2. SHIPPING RATES & DELIVERY ESTIMATES
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Shipping charges are calculated and displayed at checkout. Delivery times are estimates and may vary:
Domestic Shipping (Hong Kong)
• Standard: 2–4 business days
• Express: 1–2 business days
International Shipping
• Standard: 7–14 business days
• Express: 3–7 business days
Delivery times commence from the shipping date, not the order date, and may be affected by customs clearance or other unforeseen factors.
3. SHIPPING DESTINATIONS
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We currently ship to addresses **worldwide**. However, some remote areas may not be serviceable by our carriers. If we are unable to ship to your address, we will contact you promptly.
4. CUSTOMS, DUTIES, AND TAXES
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**Jade East Limited** is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (e.g., tariffs, duties, VAT, brokerage fees) are the responsibility of the customer. These charges vary by country, so we recommend contacting your local customs office for more information.
5. ORDER TRACKING
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Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package’s progress.
6. SHIPPING DELAYS
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While we strive to meet all delivery estimates, **Jade East Limited** cannot be held liable for delays caused by:
- Customs clearance procedures;
- Weather or natural disasters;
- Carrier issues or labor disputes;
- Incorrect or incomplete shipping information provided by the customer.
If your order is significantly delayed, please contact us at **mattinchengdu@gmail.com**, and we will do our best to assist you.
7. LOST, DAMAGED, OR INCORRECT ITEMS
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**Jade East Limited** takes great care in packaging orders. However, if your order arrives:
- **Damaged** – Please retain all packaging and contact us within 48 hours of delivery with photos of the damage.
- **Lost in transit** – We will initiate a trace with the carrier. If the package is confirmed lost, we will either reship or issue a refund.
- **Incorrect item** – Notify us within 7 days of delivery, and we will arrange for return/replacement.
To report any such issue, email **mattinchengdu@gmail.com** with your order number and details.
8. SHIPPING ADDRESS ACCURACY
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Please ensure your shipping address is correct at checkout. **Jade East Limited** cannot be held responsible for packages delivered to an incorrect address provided by the customer. If you realize you made an error, contact us immediately. Once a package is in transit, we may not be able to redirect it.
9. RETURNS & EXCHANGES
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For information on returns and exchanges, please refer to our separate **Return Policy**. Note that return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong or defective item).
10. CONTACT US
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If you have any questions about this Shipping Policy, you can contact us:
- **Email:** mattinchengdu@gmail.com
- **Company:** Jade East Limited
- **Address:** UNIT 225-22, 2/F, MEGA CUBE, 8 WangKwong Road, Kowloon Bay, Hong Kong, 999077
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*Jade East Limited reserves the right to update or modify this Shipping Policy at any time without prior notice. Please review it periodically for changes.*